Repair
Something’s not working. Let’s figure out what. Most heating and cooling problems have a clear cause. A technician who knows what to look for can usually diagnose it in one visit and fix it the same day. That’s what we do.
We prioritize emergency calls.
If you're on a Santiam Preventative Maintenance Plan, you get 15% off repairs plus priority scheduling.
Common Problems We Fix
A fair number of repair calls turn out to be maintenance issues. We’ll tell you which one you’re dealing with.
No heat or no cooling
Could be a thermostat, a failed capacitor, a tripped limit switch, a refrigerant issue, or the igniter. We’ll find it.
Short cycling
System kicks on and off repeatedly without completing a full cycle. Usually an airflow problem, a dirty filter, or an oversized system issue.
Strange noises
Banging, squealing, rattling, or grinding each point to different problems. None of them should be ignored.
System runs but doesn't heat or cool well
Refrigerant low, coils dirty, ductwork leaking, or the system is undersized for the load. We’ll diagnose before we recommend anything.
Water around the unit
Typically a clogged condensate drain line. Usually a quick fix if caught early.
High energy bills without a clear reason
A system that’s losing efficiency shows up in your utility bill before it completely fails. A tune-up often catches what’s causing it.
What to Expect
We diagnose before we repair. We’ll tell you what’s wrong, what it takes to fix it, and what it costs. You decide whether to proceed. No work starts without your approval.
Most repairs are completed in a single visit. If we need to order a part, we’ll tell you upfront and give you a realistic timeline.
Repair costs typically fall between $100 and $600 depending on the issue and the system. Diagnostics are straightforward — we charge for our time, not for an inflated estimate.
Repair or Replace?
We’ll give you a straight answer on this.
If a system is older and the repair cost is more than a third of the replacement cost, replacement usually makes more economic sense. If the system is relatively new and the repair is straightforward, fix it. We’re not going to push you toward a new unit if the one you have has years left in it.
If you’re on the fence, ask us. We’d rather you make a decision you’re happy with than one you regret six months later.
What We Repair
Common Questions About Repair
How quickly can you get to me?
Do you charge for the diagnosis?
What if the repair doesn't fix the problem?
Can I get an estimate over the phone?
What if my system is under manufacturer warranty?
Make It Right Promise
Since 1994, our name has meant something in this community. We do the work correctly the first time. If something’s not right, we fix it. No excuses, no runaround.
We’re the crew that shows up when we say we will. We do our best work even when nobody’s watching. We live here, work here, and stand behind every job because our neighbors are counting on us.
We make it right. That’s how Santiam works.